Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
GeekGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for the install. I paid one membership fee and it is really worth it.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great job setting up TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent set up our TV , fire stick, and all devices. Gave us a through review of options and functionality.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always utilize this service, especially when purchasing large merchandise. Great service.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Impressive!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team that installed our TV's with one connect were amazing and we love the one connect feature! Hope that all TV's move to the one connect method soon!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
Somewhat satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gentleman arrived on time and went straight to work. The new tv could not match up with the tv ... needed a digital cable to connect the two, purchased one at Best Buy but have had no luck in getting the two divides to work together
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Friendly and polite service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed my TV quickly and removed my old one. Cleaned up after.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Very quick and efficient.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was done perfectly and the instructions were well done.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
#10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad techs worked very delegently to find out why the sound bar would go out after you change the channel. SAMSUNG SHOULD ADDRESS AND FIX THIS FLAW!!!!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
New TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy who installed our new television and hauled away our old monstrosity provided patient service with no problems.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Trouble shooting smart TV connectivity issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They eventually succeeded at solving my issues. I was happy to discover that it wasn’t my user error.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a great job on installing my new TV. They also removed old one too!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Delivery and set up was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery crew was top notch. Geek Squad was fantastic.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
LindaM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents who provided in-home service were excellent.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Set up is excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad best set up. They are fast & easy. Highly recommend!
This review is from Add-On TV Setup, 55" or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Job completed and problem solved.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solved the issue quickly. Very courteous. Wore shoe protection which was appreciated.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents came in and mounted the tv on the stand (which they put together) and the programmed it showing me what to do
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Happy with TV and Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents very professional. Set up, connected and explained how everything worked.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Awesome Guy's Who Installed My New SmartTV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 gentlemen who installed my new Samsung 48" SmartTV were absolutely awesome & extremely professional. I'd highly recommend Best Buy Geek Squad. A+++++++++++
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
TV Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The individuals performance was excellent! Had all the knowledge needed to complete our installation!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Tech review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Tech was exceptional and he went above and beyond. He was amazing.
This review is from TV Setup, 56” to 90"
I would recommend this to a friend
