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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 660 Showing 13,181-13,200 of 18,776 reviews
  • Rated 5 out of 5 stars

    GeekGreat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for the install. I paid one membership fee and it is really worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job setting up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up our TV , fire stick, and all devices. Gave us a through review of options and functionality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always utilize this service, especially when purchasing large merchandise. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that installed our TV's with one connect were amazing and we love the one connect feature! Hope that all TV's move to the one connect method soon!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Somewhat satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman arrived on time and went straight to work. The new tv could not match up with the tv ... needed a digital cable to connect the two, purchased one at Best Buy but have had no luck in getting the two divides to work together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly and polite service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed my TV quickly and removed my old one. Cleaned up after.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was done perfectly and the instructions were well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    #10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad techs worked very delegently to find out why the sound bar would go out after you change the channel. SAMSUNG SHOULD ADDRESS AND FIX THIS FLAW!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy who installed our new television and hauled away our old monstrosity provided patient service with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble shooting smart TV connectivity issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They eventually succeeded at solving my issues. I was happy to discover that it wasn’t my user error.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job on installing my new TV. They also removed old one too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and set up was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery crew was top notch. Geek Squad was fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LindaM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who provided in-home service were excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up is excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad best set up. They are fast & easy. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job completed and problem solved.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved the issue quickly. Very courteous. Wore shoe protection which was appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came in and mounted the tv on the stand (which they put together) and the programmed it showing me what to do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with TV and Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents very professional. Set up, connected and explained how everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Guy's Who Installed My New SmartTV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 gentlemen who installed my new Samsung 48" SmartTV were absolutely awesome & extremely professional. I'd highly recommend Best Buy Geek Squad. A+++++++++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The individuals performance was excellent! Had all the knowledge needed to complete our installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech was exceptional and he went above and beyond. He was amazing.

    I would recommend this to a friend