Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great Geek Squad Service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Geek squad service. Above and beyond. Would highly recommend this crew!!!!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Really nice tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice tv. Agents that installed it were efficient friendly a proficient in their job to unpackage mount and setup
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
The Geeks just excel...!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service techs and very professional. I’d give them 6 stars if I could! Thank you for your quality work!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Second Round
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took two times of the Geek squad coming out to address my operation of the new tv. He was fabulous too back he cannot be the one who comes each time.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Professional, informative, followed covid safety.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered and installed my new TV. Friendly, informative, and careful following covid guidelines. I was very impressed.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Very Helpful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys came in and looked over what I had, gave good advice and did a great job on the install. Very satisfied with the process.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
On time, did a good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installer was on time, nice and polite. Took time to explain some of the features, make sure everything was working.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Zero stress great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super happy that I paid the extra money to have my tv delivered and installed properly. Zero stress.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad were so great to come the night before Thanksgiving. I was the last person in their route but well worth the wait.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
TV repair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were on time, very helpful and seemed to be very knowledgeable.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Clear picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound on tv started going out after two months. Technicians came out and replaced part. We will see if the new part works.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 3 out of 5 stars
Rocky setup after a power outage. Still not 100%.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initial install went smooth. Early in July, there was a power failure and the remote control would not reprogram, stuck on channel 2. Spent several days trying to get it to work. i called geek squad and they helped a lot, but it's still not 100% setup.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad agents knew exactly what they were doing and they did an exceptional job in a timely manner and they were so clean and cautious in all that they did.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
I had no problems. Geek Squad was on the money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents set up my tv and answered all my questions. There is not very much more to say. I did not have to contact anyone further.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
efficient and careful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installation was just what we needed. A professional who could deliver and set up our new TV. We appreciated having everything explained to us.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad connect tv to surround sound and got re
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two agents that came to my home were awesome! Friendly, thorough, kind.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Moved my old tv & installed my new TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They logged me into my hulu, netflex & tablo accounts a lot faster than i could of done it myself, and answered all my questions.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Complete satisfaction.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.zach was very professional during the complete set up. he answered all my questions that I asked.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Very efficient quality work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installers did a wonderful job great quality work and customer service took care of all my problems and stepped me through learning to operate my new system.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great Geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and value. Best Buy is the best place to purchase electronics.
This review is from TV Setup, 56” to 90"
I would recommend this to a friend