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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 666 Showing 13,301-13,320 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV Mount and Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were friendly, efficient, and timely. The television is perfectly centered. This is the fourth tv Best Buy has mounted in my home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yes. They set up TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No mounting required. Just set up in corner of room until TV stand is delivered

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad disappointed me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my TV but disconnected my cable. Also they did take away the old TV nor show me how my TV worked.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Samsung TV professionally installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job installing the wonderful Samsung 50 inch tv. They installed the TV and TV wall mount quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad's 2 men who came were wonderful and kno

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped with everything, and explained details to help me understand. Also showed me instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is always the right thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad performed as they have in the past. This is one of Best Buy competitive advantages

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wireless earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man who helped me with wireless earphones and the pad was super!!! He needs a raise!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people from Geek squad were knowledgeable and pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 men come over install and set-up. I really appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great buy from Best Buy !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must say that this TV was a heck of a bargain and this was made possible through Best Buy !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys, Make & Ty, we're very efficient and got all our devices connected in no time! These guys really know their stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anita Latcha

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Updated my Yamaha receiver and got everything working properly. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was perfect, on time and setup was easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV put in place and all connections made. Agent also helped create on line login for product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would like to give a shout to Lisa. She was very, very patient with helping me & getting familiar with the remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice and professional install was easy and quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing and setting up my 65" Sony. Super easy and quick service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great &simplified hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek tech arrived on time and had everything needed to complete the job. He used his expertise to do away with numerous unneeded cables and simplified operation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad experts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad came out and did all the wire management and configured the inputs and settings so all I have to do is enjoy my new tv!

    I would recommend this to a friend