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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 669 Showing 13,361-13,380 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad did Great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up the new TV. He did a Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech let me know that my issue was with the cable company, not my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up my tv and removed the old one. They were very helpful and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would do this again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, fast & efficient. The tech did a perfect job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad synced my new tv remotes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was kind and understanding. He worked very hard for me and was very polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drew was topnotch.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient install. Technician Drew was extremely competent and professional. Give this guy a promotion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Worries!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to have someone connect everything up for us. Thanks BestBuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thumbs up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received excellent service and high quality work! I'm very pleased with the installation and walkthrough!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad works with the client.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent explained what was needed to accomplish the sound we were hoping to get.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV install with a reciever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents adjusted my equipment and completed all tasks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They arrived early and kept us posted on there arr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up our new TV and made sure everything was in tip top shape before they left and went through the operation of the TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional in and out in 60 minute, and setup all my apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home consult

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went fine for this consult and planning for mounting a master bedroom TV from the ceiling.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional. The only downside was that they did not show how to access the tv antenna coax and still cannot find it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was done on the date and time arranged. I was quite pleased with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered on time and setup was completed in less than 30 minutes. The Geek Squad guys were professional and explained everything thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were great. Kept me updated with calls on when they would be there and set up TV very quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who installed our televisions and sound bar was very knowledgeable and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did everything including taking the old broken tv and all packing material

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 agents mounted the TV in the master bedroom and provided detailed instructions on how to use the system

    I would recommend this to a friend