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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 671 Showing 13,401-13,420 of 18,776 reviews
  • Rated 5 out of 5 stars

    install was quick and Geek knowledgeable ,polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing how one man , unpacked , lifted ,and installed,programmed,showed us how to use remotes.This Geek was good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Service person very patience in answering all questions and suggesting best practice in setting up surround sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job! I would recommend them any time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the setup process. Both of the guys were very knowledgeable and explained the options and different settings to use to optimize my OLED TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, clean, and timely. Most definitely will use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and explained everything on what was to be done with the new channel listings. Also they were able to take my old TV with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped set up my wall mount TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad showed up ontime and installed the wall mount for my new TV. Very clean and they were concerned about being neat and professional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Install Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job installing and connecting a new TV. The guys were respectful, cleaned up and put everything back afterwards and worked efficiently. TV is still hanging and still works which is all that matters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were so knowledgeable and extra nice!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have like a more though explanation of the remotes. Had some trouble w/them after he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation Was A Breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived on time, and finished installation in about an hour. That includes set up and configuring my TV and sound system. I thought they did a terrific job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST !!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my request and expectations were satisfied quickly and efficiently. I would recommend Best Buys "Home Advisor" services to anyone and everyone!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job on install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and speedy instillation. Very happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Squad guys. Truly amazing and knowledgeable. They set my big tv up, hooked everything up, and answered my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    G Squadron.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The G Squad did a great job with my 75" tv.Was very prompt and explained every detail to the T.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery and set up guys did a great job and we’re on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great guys!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were knowledgeable, efficient, helpful, and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Screen was set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad checked out the projection screen to make sure it was assembled properly after we had put it together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind having it installed professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in So Cal and w the threat of earthquakes I'd rather have my TV installed professionally and have Best Buy stand behind their work should something happen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, as I was unable to be present when the squad delivered and hooked up the new TV, it was good to know the wife and I wouldn't have to attempt to do it ourselves.

    I would recommend this to a friend