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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 672 Showing 13,421-13,440 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great follow up service with excellent info.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad simplified my use of my Smart TV and I couldn’t be happier. Prompt arrival and took great care to answer all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was speedy, friendly, and explained how to operate in great detail. Excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad has my complete confidence.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service from Geek Squad is always friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was great. Quickly installed my TV, was friendly and courteous.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. The two installers were respectful, clean, neat, and wore masks. They took time to explain how things work without making me feel stupid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV connection went smoothly and quick. It was easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv! Excellent price and value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad come and install tv set! Very professional, informative and were right on time! Will definitely use the Geek Squad in the future!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new TV was set up to my existing equipment. Recommendations were made to upgrade sound system as it was not compatible to 4K.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV mounting and connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad are awesome! You can truly tell they lover their job. They are professional, but also fun! They did an outstanding job hanging my new tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great pros

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They knew what they were doing set the TV up reset the wires & made them look like one cable. moved the other TV & set up the dvd player

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv assembling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was done well,i like it .......................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is great, the colors are mind blowing, glad i got a deal on it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great help for disabled folks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was great and very friendly as well as professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    except did not hook up mmy device to playmy recorded discks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Greek squad installed it quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only complaint I have is that it takes two hand monitors to turn the television off. That seems excessive to me and it is inconvenient but that does work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 individuals that installed the TV called 20 minutes out and were right on time. their work was very efficient and their attitude very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my TV .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were in and out under 30 minutes. They cleaned up their mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The squad was awesome they worked great as a team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was awesome they worked together as a team.Told me if I had a questions please free to give them a call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an excellent job of connecting the TV to the other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made sure I was satisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents took extra time to help me install specific apps that I wanted.

    I would recommend this to a friend