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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 673 Showing 13,441-13,460 of 18,776 reviews
  • Rated 5 out of 5 stars

    Best Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers arrived on time, calling first to confirm. Quick, professional service. Even programmed my remotes. Definitely will use again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV too quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have a problem to see my program I called again I still don't have respond from Geek SQ. Please come and advise me how to enjoy TV installed. need reaffirm connectivity of TV

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Appreciate the techies !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad showed up , set up and provided good tutorial to get started right away

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony 43" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, very polite and did the job satisfactory. Only thing I had to get RCN to connect my wifi (forgot my password, my bad) But managed. Your employees are very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and informative

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent attached and explained everything about our tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed TV quickly and cleanly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answered my numerous questions patiently and knowledgably.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my sound bar, did the setup and explained everything I need to know about operation. Couldn't be happier with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did great job setting up 8 new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job setting up my new TV and explaining it's features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tbbuck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up men were excellent, they set up the stand and installed the T.V.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD 65"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST BUY INSTALLATION EXPERTLY DONE AND EVEN HELPED WITH MY SET UP AND STREAMING APPS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Damien the Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Damien and crew were excellent. Great job setting it up and trouble shooting issues with AVR.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way too much money or spending less than 15 minutes total

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good tech

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recieved great service and was very helpful and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came during the time frame indicated. Everything was done and worked very well. All connections were explained. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-Home Service - Sonus System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in-home service for setting up our Sonos speaker and subwoofer system. Nice technicians.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was great. Did the job quickly and easily. Lots I still don't know, and really really need her help again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service People

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed and set-up the TV. They also completely explained all the features of the smart functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad gentlemen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both gentlemen that came to deliver out TV and set up were both kind and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys arrived on time and worked very efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They provided more than I requested - even set up my remote to work for cable & TV (a luxury I had never attempted)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat Buy did a great job. Very professional and in time with their arrival. Would highly recommend again!

    I would recommend this to a friend