Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Excellent customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.B. Robinson at southfield MI store. provided great service and was able to help me determine which wall mount would be best to purchase. Great employee!!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 3 out of 5 stars
Geek Squad was roughly 3 hours late .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The people that came to do the setup were polite and knowledgeable but they were around 3 hours late in the window of time I was given. That is not acceptable when I waited almost two weeks to get them to do the install. They also did not wear shoe coverings in the house. One of them used my bathroom without asking which is common courtesy.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 3 out of 5 stars
The techs were really nice and knowledgeable.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 days after installation, my remote is not working the way it used too. I believe it is a programming issue, or maybe it's just me. However, when I tried to call for someone to come back out I was told that I had to disconnect my TV and bring it into the Geek squad. I have spent a decent amount of money this past year & always was happy, until that phone call, very disappointing. Would recommend Geek squad techs, but not the people who answered the phone that day
This review is from TV Setup, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your experience and choosing us for your purchase! We take our customers feedback seriously, and rely on it to find ways to improve our processes. I am happy to learn the install itself went great, and the techs took care of you. I recommend you give us a call back at (800) GEEK-SQUAD or (800) 433-5778, to share this feedback with us, and get this reviewed for you. Thanks again for reaching out!
Rated 5 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer came in on time and installed the TV with no problems
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
TV Connect and setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed my TV and connected it to all the devices I previously had very quickly.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is terrific
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team couldn't have been nicer or more efficient.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek agents were quick and precise and did a good job.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad was on time and quickly fixed my setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giovanni was on time and worked on my stereo until he got it working the right way. And his co worker was very helpful to.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad knows their stuff!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy service techs were very knowledgeable and had the TV set up and operating in short order.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Fixing tv issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did an outstanding job of solving our tv issues. On time, polite and efficient!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad Is the Best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the fastest and easiest install ever! Everyone was friendly and knowledgeable.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Good service from Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service from Geek squad as always. They are very efficient at the task at hand.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad got my TV runnig really fast!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble getting my TV to connect to the Cable/wifi. Geek guy came and had it done in a jiffy!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geeks are great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geeks, Richard and Jeff, we’re professional, courteous and very knowledgeable.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Excellent Geek Squad Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Timely arrival with great communication. In and out in no time flat. good description of TV and its features. Very satisfied.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Installations of my Sony TV by the Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mounting of my TV was great, the installers from Best Buy was professional and was very helpful with instructions on how the TV work.
This review is from Add-On TV Setup, 56" to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great work Geek Squad Team
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad team members did an outstanding job installing my new tv and Bose sound system.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The two agents arrived on time and they were very nice. They made sure that I understood how everything worked before thy left.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad instilled our tv very quickly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The men who set up our tv were very professional and did a great job. They were very knowledgeable.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so glad I paid the extra money to have the Geek squad set my system up. Very professional duo came out installed and were very courteous.
This review is from TV Setup, 56” to 90"
I would recommend this to a friend
