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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 676 Showing 13,501-13,520 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service, done quickly and thoroughly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed my tv, the wall mount and set it up for me. The tech was terrific and asked my opinion instead of just doing what he wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv prepped for cable company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job getting everything ready for the cable company. Didn't have cable yet but they had everything ready for the cable company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote - Connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to make the X-Finity remote connect. The voice control now works!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time. Set up and good to go. And, didn’t cost a thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service this store an people are so helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Angela and Alex from Greensburg, Pa store went above and beyond. Kind and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a superlative job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, but I have already reviewed it on a BestBuy platform.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service for installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who installed my LG TV was excellent. He did the job quickly, answered all of my many questions, and was extremely helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With all the wires and new remotes involved with the new tv's and surround sound systems better have the pro's set it up than screw it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were extremely efficient and professional. They were in and out in a short period of time and the TV was all set up and ready to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    squad organized all my componants and straghtend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the compatantcy and politness of the two techs that were here. I will surely us the geek squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who did the setup was excellent. Everything was done well. They worked together and they did not take a lot of time to do it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mounted TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation concealing wires/cables at designated spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came over to install my tv wall mount were very thorough, neat, and courteous. They even made time to pet my dogs! Great job all around!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New flat screen installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two employees did a great job setting up the new tv and taking away the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More good work!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician (Juan Aranda) did a really good job with the TV/sound bar set up. He is a very pleasant young man, answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job and quickly. They also responded to all of our questions and were very patient and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were competent and professional. Very careful to follow COVID 19 guidelines. THANK YOU!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Travis is outstanding and very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents setup a 77" tv and programed it and made sure I was happy and comfortable using it.

    I would recommend this to a friend