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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 681 Showing 13,601-13,620 of 18,776 reviews
  • Rated 5 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional. Courteous and knowledgeable...........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameron Jones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameron Jones did an amazing job and went over how everything works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moved TV downstairs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service from geek squad. Moved 65 inch TV downstairs with sound bar and blue tooth CD player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great install- no issues- Installers were very knowedgeable. Impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad Installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job! Answered all my questions and helped me to do everything the TV offered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek guy brought the TV and set it up. He was very thorough and set my cable remote so I could use for TV. He even helped me set up smart channels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was on time, came prepared, and did their job. Answered all questions that were asked and explained how-to's, etc. Great service!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Knowledgeable, Very quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was far and away the best person to hook up not only the new 4k Television with the 4K blu ray but also got it all to work with our sound bar system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect mounting job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my TV professionally and made sure it was level and in proper position

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV connect by Geeksquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job by Geeksquad.. professional...knowledgeable and on time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came exactly when promised and they were fast, friendly, and very knowledgeable about their set up and info about the television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the geek people before on computer transfer and many years ago for a TV installation. This install was great - he did a fantastic job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    my review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geeksquad were professional in there actions, and also answered all questions i had with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, quick and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv set up was quick and seemed easy. They were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis and Andy were great. Answering all my questions and explaining how to use my new equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    first time use of geek was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    william was able to do the work and connect me to someone who also helped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always, excellent customer service. Prompt and knowledgeable associates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick was so helpful and very personable. Very knowlegable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed by Geekers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good communication and on time. Explained the TV and what I needed to do.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Geek Squad can’t seem to fix the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, I love the TV. The recurring problem I have is that the TV picture and the Sonos sound system don’t sync. The Geek Squad has been here twice and they’re coming again tomorrow and can’t seem to solve the issue. I have to unplug the whole system to reboot it every time I turn on the TV in order to get it to sync. I would think that these guys are supposed to be the technical experts so why can’t they figure out the problem?

    I would recommend this to a friend