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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 682 Showing 13,621-13,640 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service offered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done, professional and timely. The agents came and were done in no time. Made it look so easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Captain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very patient. Listened. Fixed problem. Her name was Laurie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men did a great job. I highly recommend the Geek Squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting TV's

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent mounting and explanation on how system is connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Look Easy(not)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were GREAT, they Expanded and Showed, Everything.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Took longer than expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were not normal TV installers. It took them longer to install, but they got the job done accurately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a very great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice agent! One thing I would recommend is that 3rd party has 2 associates come out for extra help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation Is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed my TV with great care. He ran the cirds through the wall so I don't have ugly cords showing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent interested and concerned agent very friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 guys who showed up were very helpful, efficient, professional while friendly, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    arrived on time very knowledgeable very fast a great team you have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    QLEDTV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected tv to surround system. Made sure all worked correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Technician took the time to go over everything with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. All the help you need in one place

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid for the Geek Squad to come and set-up our new Smart-TV...was very pleased with the set-up, the explanations, etc. as I am not really a teckie....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD WORK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say was that they wee professional, and quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron and Mike? put together tv , tv stand, sound bar. Were prompt, pleasant, and patient with my many questions. Was worth it to have them do it all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was knowledgeable, thorough and tidy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly and competent in setting up our TV and explaining how to use the components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    QuakityInstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reps covered their shoes upon entering, were courteous and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. 12345678901234567890123456789012345

    I would recommend this to a friend