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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 684 Showing 13,661-13,680 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek technician was fast and knowledgeable.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician who connected our TV was very helpful and explained the functions of the remote and TV very thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is always dependable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely knowledgeable and efficient. Made sure we were totally satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert installer and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experienced technician made the install of a new larger tv and new soundbar system much easier and quicker than if I had done the setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very respectful Awesome service

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted my TV to all my devices. They were super knowledgeable and respectful. I definitely give them an A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scott, the agent was very fast and efficient in completing the tv and blu ray player installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service techs where very knowledgeable and polite also answered all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with my Geek Squad installation of my new LG tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 85” is heavy. The technicians attached it to my existing wall mount. They were polite and informative. Kudos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dropped my laptop off for repair. What ready at my appointment time. Did not have to wait around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were on time, courteous and did the job quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job. Pairing the remotes and TV. Helping with all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oraf

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the clarity the Geek squad were good and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my surround sound system nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great, however they were at least 2 hours late...! But my overall experience was awesome...!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service tech was very nice and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my tv and connected my devices quickly. She was very nice and professional. 10/10 easily!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The tech rocked!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Scheduling was a major hassle but the technician was awesome!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks are the best service was great knowledgeable on time great comminication

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service. They do a clean cut job. Our HT room was set up in a day very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job. Thorough and clean. Very professional and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad people are always technically competent, friendly, and dependable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV IS WORKING GREAT AT A GREAT PRICE... WILL BUY ANOTHER FOR SURE

    I would recommend this to a friend