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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 692 Showing 13,821-13,840 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely wonderful job of installation of my brand new TV, with hook up for Blu-ray disc player and surround sound. Could not be happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad install guys were great. They installed my new 65" TV fast and easy and were polite and friendly. Great job, guys! Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technician did an excellent job. Answered all my questions and was courteous and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Toshiba installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems at all. Everything was as expected and on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the bomb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was phenomenal. They were right on time, courteous and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek-Squad tech was on time and delivered, set up the 4k smart tv, and explained everything to me. I am so glad I used this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my devices properly and connected everything to standard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up our TV, set up all the devices and got us up and running very quickly. I would definitely use them again!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very efficient,very quick.I could mot believe how fast they were

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy from Best Buy and use The Geek Squad. They are always prompt and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tech Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech guy solved our theater room speaker issue. He was right on time and new right away what was causing the problem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    quick installation, minimal instruction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quickly set up but virtually no instructions on how to use it so struggling to get the soundbar to work again

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our TV quickly and safely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fully installed the TV and all available software

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good install and Training

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job installing my new big screen and showed me how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot say enough good about these guys! Friendly, professional, and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They where good to work with and did a very nice job of doing the work. Did a nice job of cleaning up after doing all of the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love out new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad sat up my TV and they did great. We are very happy with the TV as well as the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and slick!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad were professional and intentional yet personal. We were impressed with their thoroughness of the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are hard to beat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used the Geek Squad numerous times for set up and problem resolution. They are always dependable, professional and they get it done

    I would recommend this to a friend