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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 697 Showing 13,921-13,940 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad is the BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The larger TVs are much better. I have two 55". Next one will be 65 or 75!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh was fast, efficient, and very willing to go the second mile. He took the time to hide the wires. Very much appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Excellent service! On time and very thorough!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrence did a great job. Answered lots of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two technicians wall mounted my TV and Soundbar in less than an hour. Very professional and courteous. Yes I would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks are fabulous in every way. Efficient, knowledgeable, pleasant, punctual, they did a clean thoughtful job, and they did it well. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were helpful beyond normal expetations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hooked me up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Very helpful with new tv information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional; on time for appointment; did all that was required.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the best. And with the Best Buy plan they are free. They set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 60" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Attended all my issues timely. Very patient in showing me how to operate my smart tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used the Geek Squad for the first time and loved it! The store associates were not very knowledgeable about their products or prices. The website has different prices then in store but they finally price matched.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup of Dony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend.. On time and very courteous service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were on time and professional. They installed the tv and the sound bar in a timely fashion, AND everything works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The assembly of our stand and the set up of our TV were excellent. I definitely recommend the geek squad service to you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad were very helpful, got my TV set up and connected to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people to do business with. thanks keep up the good work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents (Jason & Steve) did an amazing job. Couldn’t have been happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vizio 70 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were on time and connected all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Geek Squad come out and do multiple jobs and I can't say enough how awesome they are!! Very knowledgeable they are and so helpful!!

    I would recommend this to a friend