4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 699 Showing 13,961-13,980 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Geek squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and thorough installing my new tv and removing my other one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, friendly, focused, efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered, installed and explained my new 55" LG TV with the utmost efficiency and professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65"Qled

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful. No issues with the installation and set-up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my televisions

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and courteous, and experienced helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek was Superman!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek knew exactly what the problem was and fixed it before I knew what was happening!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickley and correct.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job of mounting it and hooking everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly and effeciently

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job mounting the TV and making it look good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - Professional and Friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was professional and quite knowledgeable. He helped us with the setup of our first smart tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Products and Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always provides excellent products and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    doctork

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv was delivered, set up and adjusted to my cable service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice guys . Would have liked Best Buy to match non offer of free delivery and basic set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job & quick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These technicians know what they are doing. They were quick, neat, professional and educated me on the use of the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable and informative

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech was friendly and patience. He repeat lying ask me if I had any more questions. He walked me through the usage instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys were great!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had some issues with remote. Setup team was great. They made sure all issues resolved before leaving

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick delivery. Very courteous and knowledgeable. Had me up and running in short time. Answered and demonstrated all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast professional friendly clean

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The professionals from the geek squad did an excellent clean install job. They recommended the best custom job for me and made it happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and had a good understanding of the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job and also received a surge protector. Guys were very helpful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad guy installed with mixed results.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't sync w/remotes easily. Also, won't allow Samsung home theater work as 5.1. Only wil allow 2.1. Tech had all working. 1 hour after he left all of the above stopped working right. Tried calling tech support and was told to call Samsung. Samsung told me I had to call DirecTV. DirecTV told me this TV doesn't work with their remotes. That was a lie. The tech that installed the TV had everything working. I wish I could get him back out here to show me how he did it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed and connected TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent to work with and connected TV and cable.

    I would recommend this to a friend