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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18756 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 18,756 reviews
  • Rated 5 out of 5 stars

    LG 50" UD thinQ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best TV I've ever had. This is not just a smart TV, it's a super smart TV. This is next level entertainment. With voice recognition and Alexa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation - fast & friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely arrival, in, setup replacement, cleanup, perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys, took the time to do it right! Cleaned up even vacumed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't Walk Run To Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From talking with our salesman, Gabe, to delivery we were very pleased with our experience with Best Buy! Gabe was professional and so knowledgeable. We knew we were in the right place to make our purchase. The Geek Squad was Awesome and furthered our information while they set up our purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unloaded and set up in 30 minutes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks went over and above.It was late,they installed it free and gave me $125 back for my inconvenience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TCL setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called to let us know when arriving. Very professional. Set up everything quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was quick and done right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service ! Its very comforting knowing you have pros doing a tough job crew was phenomenal when they came out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving the day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in knowing what to do and got to work right away and install this tv and wall mount for my cameras I also purchase and total tech

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy that we ordered the set-up along with the TV purchase. It made the whole process so simple and effortless. The delivery team kept in communication with us, arrived on time, assembled TV and set it up. Removed packaging and made sure that we were satisfied before they left. It was well with the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service they brought the tv upstairs placed it on my stand and assist in setting up programs on the set thanks for this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brian is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow… Geek Squad installers are worth every penny. Oh wait, it free because I am a Total Tech Member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did it in a very timely manner.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They put in in the cabinet and hooked everything up. Showed us how to use all the bells and whistles on the set. Answered our questions about how to use. Most helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is always great! They set it up,moved old tv showed me how to work it.connected to my alexa

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came to my home and set up my 75in Sony TV. They were prompt and very nice. Also they took the TV out the box and set it up and showed me how to navigate through it. And the agents demonstrated some of the remote features and help me set up my google TV. Also they cleaned up everything and took away the box for me,overall great service from them.I highly recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround Sound Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Agents were so amazing. I do not have the words to describe their knowledge and attention to detail. They were so patient with my numerous questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation took longer than I expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents had some difficulty setting up my tv stand . Once they complete that task , the agents installed my tv. I was a little upset that the agents came extremely late . However , I was please with overall process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who delivered and connected my TV was very respectful and helpful and explained everything clearly for me to understand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great investment: Total Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek did an excellent job installing a new Samsung 75" TV. They hard wired my internet connection, so I'm not relying on Wifi and those connection issues. The day after the install, I had a question and phoned Total Tech Support. The person on the other end quickly helped me with a navigation issue. This was an excellent experience and money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad works very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and works great! Very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys who delivered and set up the tv were excellent! They were polite and professional and answered all my questions.

    I would recommend this to a friend