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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 700 Showing 13,981-14,000 of 18,776 reviews
  • Rated 5 out of 5 stars

    The Squad Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional and knowledgeable on the product and explained how to operate the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks are good. They arrived early (after first calling to see if it was OK), worked efficiently, and were done within an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cancel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to cancel. But Guy called very professional and asked if I needed to reschedule but I didn't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mount my TV & connect all my cable boxes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love the Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan & Ricky were absolutely the best! So kind & explained everything so well. Really sweet guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my Apple TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad representatives were pleasant, professional, and accomplished the task of connecting my Apple TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the tech for being so professional and punctual

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad and our struggling internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was courteous and very knowledgable. He also made our home more connected than ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clearly adept at what they were doing. Treated me like a valued customer. I am 100% satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was helpful, efficient, and pleasant.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and took the time to explain how the set up for my smart TV worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Toshiba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my TV. My last Toshiba lasted 15 years. Hope this one does. Love the picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents worked quickly and carefully and cleaned up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic service very professional very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple and on time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No snags with multiple brands and devices. On-time service and got the job done in short order. No problems at all since installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was on time. He set up my new 65" Samsung, and helped me understand how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose and Juan did a great job. Quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech knew his stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came to install my TV and sound bar was excellent. It was obvious that he knew what he was doing and was very personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad installer did a great job installing our new LG TV on the wall in a minimal amount of time to see our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were excellent, connected everything for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Deals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Informed, Great Service and Fast. Worth every cent

    I would recommend this to a friend