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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 706 Showing 14,101-14,120 of 18,776 reviews
  • Rated 5 out of 5 stars

    Wonderful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very skilled and efficient. Would recommend geek squad to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first experience with the Geek Squad from Best Buy. Very professional and was pleasantly surprised. Definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    delivery and setup went very smoothly, excellent customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, courteous, knowledgeable, patient, professional & experienced!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad crew was efficient and accurate with the TV setup. Instructions on remote use were a bit rushed for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In home service A+ Excellent service and we keep coming back for all services and products.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great, efficient service and were proficient and able to answer my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable and had the WiFi system up in about 30 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, Easy and Professionally done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was on time and handled the installation quickly, easily and professionally. Completely satisfied with the end product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assemblied base and connected all devices, Dish, DVD, Sound Bar, and WII.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and friendly service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, courteous and followed covid-19 safety guidelines. Very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The squad was efficient and professional.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad arrived on time, had the necessary equipment, installed my gear quickly, and gave me good advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys were professional and knew thier stuff entire time in house. very glad I paid the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the fourth TV Best Buy has installed for me and every one has been a very good experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service repaid me for the full price of the item I purchased almost 2 years ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our new TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad moved two of our TVs, put up a mounting bracket and installed our new 65" Samsung TV! They are amazing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    prompt appointment very nice personality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he did ok I felt like he might need a bit more experience to assist me with my ring

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Jonathan courteous, knowledgeable and quick! Efficiently training an assistant!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped set up the TV in my living room and were very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trouble Shooting for a laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sarah helped me decide what was the best way to solve the problems with my laptop.

    I would recommend this to a friend