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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 715 Showing 14,281-14,300 of 18,776 reviews
  • Rated 4 out of 5 stars

    Installation of four new TV's.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe the high majority of " Geeks" do a great job for Best Buy customers. I am very satisfied with work they have done at my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad setup the TV, configured it for use with new soundbar and COX cable. Tied up loose cables with zip ties. Neat and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service saved me a lot of time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was on time and very quickly set up. they were great at explaining how to use the function of the TV. Great instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Overall Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad tech was fantastic. Knew his products very well and was fantastic about showing me all the features of my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were able to correctly mount my 70 inch TV and sound bar.Looks and works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, fast neat and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AJ and Victoria are the best installers I have ever had. I highly recommend this team to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My tv delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great. They both were very educated and very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair hdmi connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved all my connection issues quickly. Very cordial & pleasant representative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad i stalled my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents monted the tv and connected all cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great and knew exactly what they were doing. Cleaned up all the trash like it was never there. Excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and fast delivery good to have totalcare

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Samsung tvs. The last one lasted 15 years. Also love their smart phones

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that installed my TV was wonderful. However, there is a problem now and even though I have the extended plan I’m told I will have to take the TV into the store. It’s a simple problem that has to do with set up and I can’t carry a 43 inch TV into the store.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    He didn't rush and offered helpful advice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was helpful and knew his expertise in a regular way to be helpful to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents connected my TV and made sure all was well before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Skylar did a professional job. He was personable and knew what he was doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technician polite and thorough and explained the features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and had everything fixed quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job done!!! Reason for my rating I would recommend my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easyinstall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding installation, explanation of operation and total smart tv set up

    I would recommend this to a friend