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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 716 Showing 14,301-14,320 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed my TV and there were no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed even earlier than scheduled!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent arrived even earlier than scheduled and installed my TV and demonstrated remote operationj

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the techs. Ishmael and Eric were great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv's a good one! I enjoy watching sporting events and movies on the big screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication. Snswered all of myvquestions.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After being told at purchase there would be voice control on remote, geek squad couldn't make it work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my problem with my tv&sound bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable about my problem and did a good job. Still working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture, easy to navigate remote, great color. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean worker, really cared that we were happy with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The employee was very neat and cleaned up after himself. He encountered a few puzzling problems, but worked them through.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the set up and install technicians were great, professional and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missed first try at delivery so a convoy of geek squadets came out second time. They were efficient and fast with tv setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer good about calling with a time and again when near. Did not act rushed and made sure we were familiar with controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great Job in hooking up the 2nd TV & my devices

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    29" TV mounted and TV Set UP....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had attached mount to wall and bracket to back of TV. The Geek Squad did not want to use the Sanus Streaming Media Panel that was recommended by Best Buy at the time I purchased the TV mount which is great. Unfortunately Best Buy says the panel is NON-Returnable. The TV hookup went well and the TV does work. I got more and better instruction from my 11 year old granddaughter that from guys who did the set up..... Disappointed as compared to prior year's experience. Jack

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite informative, helpful, efficient, knowledgable went the extra mile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad had us setup and connected in good time. Very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and explained the setup and answered all my questions. They were very helpful and did a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech hooked up garage tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech routed the cable from our lower leve to the garage and make the startup of the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The install was fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy did great installing my TV and sound bar and hooking up everything that was connected to my old tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed tv very quickly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set my tv on a stand and then set it up.I paid $143.95 for this service.This tv was advertised as free delivery I feel BB should give me a credit for delivery.

    I would recommend this to a friend