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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 717 Showing 14,321-14,340 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up a SONY 55 inch 4K TV with a Blu-ray. Very professional and so glad we had them come. This is our first 4K TV and lots to learn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65” tv hook-up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were very efficient & fast In setting up my 65” Sony tv !! I would recommend the Geeks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed and connected our new TV and took the old one away for recycling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did an excellent job. He was on time and very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My TV was installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caleb connected my new tv and it works great. I just need to learn how to use it effectively.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service very professional and courteous. They installed my tv wall mount quickly and precisely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad team showed up on time and we're very diligent with the install of my new TV wall mount, as well as the Sony Sound Bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were on time, efficient and respectful of my property

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hauled off the TV and even carried the old stand to the curb. Thank You for being so Helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came on time and were very professional. They knew just what to do and completed the work in a timely fashion!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Geek Squad provided excellent service in connecting my new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentleman was excellent and so patient with us “seniors.”

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to connect all my devices to wiFi and connect the antenna for my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    77" TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    77" TV delivered and installed quickly and efficiently.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek agent hooked the Tv and sound system. Was very disappointed in that he spend no time on the remote control and how to use many of the features. I was under the impression that I would only need one remote and when I asked him why I would need to use both. His answer was that I needed a universal remote I then showed him the one I have. His reply was that I didn’t pay for him to use it plus I would have to pay another $50.00 dollars Geek

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GEEKok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate that hooked up my TV was very polite, efficient, courteous, and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service! The "Best"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Professional installation with knowledgable crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek guys were awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs went way above and beyond expectations. Best Geek service ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed tv and explained everything a

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly and efficient service. Geek squad member answered all our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the gentleman that installed the television was very nice.

    I would recommend this to a friend