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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 718 Showing 14,341-14,360 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek squad was wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful experience with Best Buy. Geek squad did an excellent job with our TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, the team went out of their way to make sure we were satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV CONNECT AND SETUP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a marvelous job with installation of syste. Follow up visit was to install the universal remote (wonderful work)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Serfice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents made quick of hooking up my surround sound and we are really enjoying our new TV,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought new 49" LG TV and install Package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New TV mounted and set up. Well done and fast. Left area neat and clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technician provided service for my TV. He did a great job./

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad install my 50 inch TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The personnel were professional and courteous. Everything was set up in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my TV and explained it to me. He was friendly and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They are professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are professional and work fast they are also friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Items were removed that we had requested and new items installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squadset up T V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my tv and connected to my streaming services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pleased with the promptness of delivery & setup. All went well & will use this store again for future purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a professional job.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed a new TV and ensured all associated devices were operational and working properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was meticulous and conscientious with the install. Everything worked immediately!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed & integrated very well with other components.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed the TV very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were very polite & helpful. They wore masks & booties when coming in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation program

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Young Man was very knowledgeable and able to help me understand all aspects of the process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad set up my smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very quick and got everything working. I would reccomend them to my friends.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Beware! Not Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected the tv to the stand , turned it on and connected the cables and internet. I asked some questions about the operation of the tv and was met with blank stares! Possibly because 2 of them spoke no English!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant Squad member. Set up TV and made sure our remote worked. Took old TV away.

    I would recommend this to a friend