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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 721 Showing 14,401-14,420 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast appointment, on time, polite and through. very quick setup and explained how things worked. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected TV to all devices. Did a great job. They were friendly, helpful and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed and set up our new tv and sound bar. Nice clean job, very courteous and we highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Missie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time - was knowledgeable about product and how to set it up

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 1st appointment ok, but they didn't set up my TV correctly and I had to have geeks come next day . Also, geeks charged me 129.99 for coming back next day. If I hadn't text lead person, that charge would have stayed but fortunately, charge was reversed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did it well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The insulation teem was prompt and were very patient in explaining everything. Very nice people Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Quad installations ALWAYS, GREAT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents are always polite & kind. They are the most efficient installers in the market place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick in setting up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bella and Erik were great Both very professional and were very friendly towards my dog

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv and cable devices. Very professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad rushed the install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounted the tv on a stand. But did not clean up unused cables from previous device. Seemed to be in a hurry to leave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install was excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the receiver was installed everything was reconnected and worked well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in, put together my new surround sound system and new 4k tv, , it was all professionally done, quick and simple, thank you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Came on time and explained

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was on time, knew there stuff and explained why they did not do what we wanted done in a friendly matter. They do not touch other wirering Very understandable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was professional and and well down. Not only was it done perfectly the installer was fast, friendly and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He lifts a large 70 in TV alone and that a job for 2 people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is for the Geek squad. The guys were GREAT, very patient in answering questions. Would strongly recommended them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad did good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a very good job installing 65" TV on table and connecting all wires. They forgot to leave the manual and I have to download it on computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are awesome. They hooked up my huge tv and sound system so fast. They are so professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came to my house to install the TV were very professional. Great at explaining everything. Would purchase these services again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timely and Efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad honored my request for an early morning appointment and quickly set up the TV and hauled away the old one.

    I would recommend this to a friend