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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 728 Showing 14,541-14,560 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 men who delivered, set up and removed box and trash were awesome. Very friendly and pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad accomplished my request

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents properly connected my Bose system and cable to my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy hooked up my TV and explained a lot with how to get around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of Entertainment System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a phenomenal job of cleaning up all the wiring when they installed my new receiver and outdoor speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly set up our TV and answered our questions .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad come to mount our new flat screen TV on the wall and hide the cords behind the wall. Very professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time, polite and installed all devices properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv picture resolution is outstanding with bright picture

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad Contractor Less Than Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised when I opened the door to the installers. The family van had no signage indicating a Best Buy Geek Squad relationship. One of the guys looked like he just left a grunge concert. The other guy was dressed a bit more professionally and his shirt indicated the name of his company. I was a bit concerned when they asked for my wifi, Netflix and Amazon Prime passwords for setup. I logged in myself and let them double check connections. I've used Geek Squad for appliance installation and had an excellent experience. The TV installation was a disappointment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Service is Great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service. Answered all of my questions and concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ed from GeekSquad did an excellent job. Very knowledgeable and Profesional highly recommend him!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Both installers were very capable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were quick, efficient, knowledgeable, and offered good advice. A pleasure to have them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick washer/dryer purchase and delivery.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and dryer were delivered, put in, and working beautifully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Helped me with Tv remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice agents set up my TV and explanied TV operation Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer Don fast and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don hooked up tv and made time to put together a complicated tv stand.He cleaned up when finished 5 stars to him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived right on time and did an great job unpacking and setting up my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the color on our new tv from best buy wish we had it earlier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and clean. They were mindful of the wall shavings and carpet to keep them clean and careful with my items

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All went well, arrived on time, the team was great and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    big screen tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    prompt and very good at their job and were able to finish quickly

    I would recommend this to a friend