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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 729 Showing 14,561-14,580 of 18,776 reviews
  • Rated 4 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service good, arrived early, but didn’t call first as I was told they would. Also service was contracted out to another company. Had no idea who was pulling up in my driveway.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SOLVED OUR PROBLEMS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up, fixed our connection issues and were very kind and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and attitude by Geek Squad..I'll happily use them again...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. I really appreciate all of the options the gave me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected DVD & VCR to 1 TV & Bose system to 2nd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents made connections quickly and efficiently then programmed remotes to cover all functions possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad we bought it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great change and improvement from the previous TV. It was well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The installation was carefule, fast and timely ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was carefule, fast and timely ...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed everything quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up the sound bar and woofer. Made it so we use just one remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the efficient, professional, and polite Squad members that set-up my purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very knowledgeable and installed the set in no time. We were pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad are amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so helpful, They mounted the tv and programed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great, had my tv set up and running in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly and easily

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my tv and connected all my devices to it and showed me how to use it all really pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helped to install my DVD/VCR player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are pleased with the work that Geek Squad accomplished to have our DVD/VCR operable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The agents mounted my TV and it is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took over 3 weeks for someone to come out to my house, but Geek Squad did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Unpacked, set up, and demonstrated operation of TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job getting my Programed and set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect and Setup 55”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony 55" MASTERCLASS TV OLED 4K UHD home installation and setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Squad of one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They only sent one guy, which was disappointing, but he was amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints at all !! With the service !!!!!!!!!

    I would recommend this to a friend