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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 730 Showing 14,581-14,600 of 18,776 reviews
  • Rated 5 out of 5 stars

    Outstanding 2 visit service and professionalism

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greg was informative methodical detailed polite professional and managed a very complex set up seamlessly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad home service ROCKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the Best Buy home service team. They are courteous and highly skilled

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery and set up. Very friendly and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WEeset the TV up ourselves.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman told us what to do step by step for set up, He said call if we needed help,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were careful and even connected my sound bar. They also gave me a great deal on the warranty. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe did an excellent job setting up my new LG TV and showing me how to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job! I would've never tried this on my own

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed 65 in TCL TV in bedroom and hooked up all additional devices. Great Job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's delivery and set-up is always A#1. Always happy to know I have their Geek Squad behind their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were on time and polite. They had tv setup in just a few minutes answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Friendly, quick setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was such a friendly, quick setup, and I understood how the TV worked before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went out of there way to make sure to setup was done quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job removing the old tv. Quick and easy. Will certainly use this service again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv made easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From back in the day with a wire connected to a antenna on a pole to multiple inputs and outputs. Geek squad knows how!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad do an outstanding job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad are the best there is. They know what they are doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and prompt service and setup including Sonos

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad hooked up my TV & all devices including my ROKU

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installers were great. they explained ease of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the best techs they know exactly what they are doing. Thanks Karkan, Amanda, Jonathan and Sebastian

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SETUP and INSTALLATION!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and helpful TV Installation and Setup. Appreciated it GREATLY!

    I would recommend this to a friend