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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 731 Showing 14,601-14,620 of 18,776 reviews
  • Rated 4 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy installed my tv and connected all of my equipment to it. The installation crew was on-time and the installation was quick. Before leaving, they made sure I understood how everything worked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to have my new flat screen set up plus I needed help with my new TiVo. I had two servicemen there and both were knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up old tn

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe bed and had old tv and sound bar lavefnom Bedroom. He made sure all Remotes were working.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worry Free Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivered the TV, set it up and had me going without me having to touch a thing. What a relief.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job! Appreciate their prompt and courteous service. Answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t have gone better!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up went so well. Technician was prompt, professional and pleasant. Handled all our many questions clearly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chris from the Geek Squad was super!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris came early, fully explained everything to me. Was a fantastic experience, would use Geeks again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job ! On time, knew just what to do and were friendly and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Len did a great job! He was knowledgeable and answered all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect service from the Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was courteous, delivery and set up was fast and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and the geek squad installed my tv quickly and even showed me how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very good at their job,they knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jay and Austin did a fantastic job in installing and mounting our 65 inch Sony TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV connect and setup went great. The tech. called before showing up. He was on time and was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price when included with TV, sound bar and DVD package. Good service. Fast and neat. Old TV removal included.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite on time they definitely know what they were doing explained everything in detail it was worth the wait for them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing Geeky about this excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! What terrific service. The services went way beyond our expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did an excellent job installing and setting up the remotes. Very informed..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service is the best. In no time at all the had my tv set up and explained how to use it. Wonderful guys !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    couldn't have done it without GS assistance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that i can schedule the Geek Squad anytime to come take care of what I cannot figure out.. Great service!!

    I would recommend this to a friend