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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 733 Showing 14,641-14,660 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV connected to internet seamlessly by professional installer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two.gentleman came on time and tried very hard to make I was pleased with their work. Would have in my house again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional I have all questions resolved Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    greek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the crew was very helpful and answered all my questiions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my tv and sound bar and connected all my components to work seamlessly with wireless wi-fi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smoothly and all questions were answered.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Synch Up Problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent(s) set up my new TV quickly and on time, but could not get the TV and soundbar to synch up despite two separate attempts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great when it works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Picture and sound. Controls could be a bit more functional. I've totally lost control use on several occasions and required Comcast help.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Installed perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You beat the service you get from Geek Squad!! Very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thee experts.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to save time and do it right use the Geek Squad. It will also be a learning experience when you talk to a Geek.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that came to our home was absolutely wonderful. He was very knowledgeable and fully explained everything to us!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was friendly and professional. They finished the job in a timely fashion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an amazing job quick short and sweet showed me all the controls and features great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys brought our items, installs everything quickly and efficiently. They answered all of our questions satisfactorily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, knowledgeable, polite! Willing to take time to teach me all I need to know to enjoy my new TV! Awesome service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Considering the crisis we are in, Travis handled everything perfectly. We are very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my order in fast of 56 plus TV's

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone has been great Beau and Jimmy I have no idea what I would do with out them ! Thanks Guys!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love our Samsung Smart TV 51"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeksquad technician delivered and set up our smart tv and connected it to wifi and all our devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to have someone come out a second time to set up tv and sound system, but he got everything working right and took the time to explain everything to us, which the first guy did not do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad Best Buy offers the Geek Squad service. They were knowledgeable, personable, prompt, and efficient!

    I would recommend this to a friend