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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 735 Showing 14,681-14,700 of 18,776 reviews
  • Rated 5 out of 5 stars

    Quick easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and careful install. Did exactly as I asked and answered my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what we needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite my own technical skills, its still nice to have a pro do it; that's exactly what happened, and we couldn't be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed my tv super quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV to all of my equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by all the employees. I always leave Best Buy with my answer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were excellent! Very polite and helpful. Very patient in answering our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek square

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected my device to all of my other devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my tv to all my devices. Very thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did job done well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered with care and follow the COVID safety rules. And install quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They set everything up for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Guys removed everything from my old set and in 45 minutes had the new TV set up and working. They did have to come back once after Igor a new cable box to readjust some channels.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1st time for Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was AWESOME that installed our new 65". When they left I had no questions they explained completely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer attention

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wait time was zero. The voice interactive software was very accurate when I needed to change a time/date for service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Error! Error! Error!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service HAS NOT been completed. The TV is in its box sitting in my hallway. Please refund the $149.99 charged for this service which again HAS NOT BEEN DONE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install and setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad tech did an incredible above and beyond job in installing and setup of our new 50" 4K Samsung TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Sure Know What There Doing i Would Give Them A + 5 for There Rating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Careful, courteous and knowledgeable, hope you keep it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set-up is something to have because it is one less thing to worry about and more time to enjoy your new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GS service techs were great! Timely and figured out the problem quickly. Very helpful. I’d use GS again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good and quick setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of setting up and cleaning up after all was working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time Knowledgeable Unassuming I’d use them again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did a great job setting up the tv and helped explain the setup and program to me and my dad.

    I would recommend this to a friend