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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 736 Showing 14,701-14,720 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service easy set up for the tech and he did not leave until I fully understood how everything works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no idea how to set up and update the software. It was great to have a professional take care of everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GreaT service !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered and took the old one away. They were friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in home service,I'd be happy to use them again. Professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job identifying issue, correcting it and installing new equipment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice size

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than what I saw at the store. had some problems with the hook up, but it worked out fine, my problem was hooking the tv to the sound bar. Geek squad worked it out for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great price for this TV. Well pleased so far..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rules!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job. Very pleased. Very courteous also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank God for the Geek Squad. Great job setting up my TV. .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The greek square assembly the tv and put the stand together

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good service excellent employee knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech did a great job setting up our new Sony 65” 4K TV. Very professional and personable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were on rime very fast and professional. They got everything hooked up and working perfect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    audio upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent techs and work completed was so much better than the other companies I have had do similar work in the past

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Connect and Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, very friendly and they answered my questions without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly and efficiently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my yv and updated all my connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geed squad worked quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv was installed without any problems and they also showed me how to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to see you have retained good employees - they helped us last time - competent and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well easy to install Kieth is our home advisor He is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok. But husband didn’t learn how to use controls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New tv..Roku. Husband missed up controls..need tech help again..whisk products were simpler for seniors to use

    I would recommend this to a friend