Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
personal and thoughtful agents
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.polite, thorough and personal agents. explained and re-explained when necessary. great on follow-up as well.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad helped me cut the chord!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geeks were efficient and professional- they did a good job.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Wonderful Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ever since I have been purchasing at Best Buy, I have utilized the Geek Squad. I find them to be knowledgable and helpful.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Very professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Sony TV was setup and installed in no time. All covid 19 precations were taken.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad installed our television quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad rocks! Dan Dennett was awesome. We would ask for him again.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
TV is works very well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brandon and Jimmy set up everything like they’d been doing it a hundred years and they are both young.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the Total Tech from the Geek squad and they were very professional and answered all my questions.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Greek squad set the tv, sound bar and woofer all u
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is not mounted and is working great off of a stand and is stable.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 2 out of 5 stars
Not worth the program anymore
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were amazing. They changed what the policy allows. I had to pay an additional fee for putting the tv up. Yet, when they arrived the report didn’t state they were to put it up. I had two tvs but they would only do one. So there is a lack of communication between Best Buy and the company. To have it put up it would be additional cost. To have the outlet added… another cost. In the past it was part of the set up. Now, it’s just an additional warranty. Not worth it.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 5 out of 5 stars
Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked up my tv with sound bar however spectrum needs to install before tv will work
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
The Geek Squad experience was wonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our Geek Squad experience was wonderful. They were polite and courteous and had our tv and soundbar set up in no time.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Helpful teams
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used several GSquads already. They are well trained and very helpful. Definitely will order their services again.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Awesome People
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very accommodating, quick and efficient. Super friendly team.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Issue not resolved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent came to hook up our surround sound no faulty of his but 3 hours later determined that there must be problem with our receiver
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
absolutely amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely amazing tv glad I chose it would highly recommend one
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service. Excellent communication. Efficient. Would do it again and recommend to anyone. Great job Geek Squad "Jake" !
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
How to handle programing updates alerts on screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The squad helped set up the TV and 5 other functions of other equipment but no hint how to activate the alerts for programming updates Alert covers up LR corner of screen and is a pain
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad TV Set-up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The men were very kind and answered our questions!
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Constantine was outstanding and we were able to me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents installed our new 75" Sams8ung and attached al the remote appliances. Super
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Very professional technician
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was very professional. He did a great job setting up and answered all my questions satisfactorily.
This review is from TV Setup, 56” to 90"
I would recommend this to a friend
