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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 740 Showing 14,781-14,800 of 18,776 reviews
  • Rated 5 out of 5 stars

    personal and thoughtful agents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    polite, thorough and personal agents. explained and re-explained when necessary. great on follow-up as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped me cut the chord!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks were efficient and professional- they did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since I have been purchasing at Best Buy, I have utilized the Geek Squad. I find them to be knowledgable and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony TV was setup and installed in no time. All covid 19 precations were taken.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our television quickly.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad rocks! Dan Dennett was awesome. We would ask for him again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV is works very well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon and Jimmy set up everything like they’d been doing it a hundred years and they are both young.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Total Tech from the Geek squad and they were very professional and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad set the tv, sound bar and woofer all u

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is not mounted and is working great off of a stand and is stable.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the program anymore

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were amazing. They changed what the policy allows. I had to pay an additional fee for putting the tv up. Yet, when they arrived the report didn’t state they were to put it up. I had two tvs but they would only do one. So there is a lack of communication between Best Buy and the company. To have it put up it would be additional cost. To have the outlet added… another cost. In the past it was part of the set up. Now, it’s just an additional warranty. Not worth it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up my tv with sound bar however spectrum needs to install before tv will work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad experience was wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad experience was wonderful. They were polite and courteous and had our tv and soundbar set up in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful teams

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used several GSquads already. They are well trained and very helpful. Definitely will order their services again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome People

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very accommodating, quick and efficient. Super friendly team.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Issue not resolved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to hook up our surround sound no faulty of his but 3 hours later determined that there must be problem with our receiver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    absolutely amazing

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely amazing tv glad I chose it would highly recommend one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Excellent communication. Efficient. Would do it again and recommend to anyone. Great job Geek Squad "Jake" !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    How to handle programing updates alerts on screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad helped set up the TV and 5 other functions of other equipment but no hint how to activate the alerts for programming updates Alert covers up LR corner of screen and is a pain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV Set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were very kind and answered our questions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Constantine was outstanding and we were able to me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed our new 75" Sams8ung and attached al the remote appliances. Super

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very professional. He did a great job setting up and answered all my questions satisfactorily.

    I would recommend this to a friend