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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 741 Showing 14,801-14,820 of 18,776 reviews
  • Rated 5 out of 5 stars

    The technician knew his stuff.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician installed my new TV and offered to come back to help set up other programs I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TVRoom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very friendly and knowledgeable installer. Great guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered and installed new television.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad members contacted me when they were able to come early. They were friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent servie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad members were very efficient and friendly. They were able to answer all questions regarding TV installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job during hook up and explaining the how's, when's and why's of the set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my TV was installed and working in no time at all. and is working as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Above and beyond!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so helpful and they went above and beyond!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great and done in a reasonable amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Technician arrived on time and was knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad technician did a fantastic job, it has allowed me an opportunity to really enjoy my new tv and sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv setup was great, the geek squad did a good job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Cleaned up the whole place and set it up like a pro. Highly recommend geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quick hook up and running in no time at all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came promptly and ensured my TV was mounted and working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was quite polite and helpful. He even returned promptly when a small issue was discovered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job!! Great service! Answered all the questions we asked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, knowledgeable professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Member called and arrived on time. Explained what he was doing to connect & explain product. Very helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not impressed with Samsung 55 Smart TV; refused

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were great, but TV did not meet our expectations when installed. We chose not to accept the TV and asked them to return it to the box, which they did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoyed the setup by the Geeksquad. They arrived on time and left with my new TV in top working order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians know their job, the product and were able to suggest options, which brought lower cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv and sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast and very patient with me. The technicians were very careful with handling my tv

    I would recommend this to a friend