Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i have used geek squad before and i will continue to use them they show everything and answer everything no fuss no muss
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Fast, friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Courteous staff and service. They were on time, friendly and helpful.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician was prompt, professional and very helpful. So glad I did not attempt this installation myself.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad Rocks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were awesome! Hooked up perfectly. Very knowledgeable and friendly.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
One problem solved but the original still occurs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent fixed the setup problem quickly and attempted to fix the original problem of sound cutting out when using smart apps. Problem still exists.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Total Tech team set up my Roku TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.connected, programmed and showed how to operate my Roku TV .
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 2 out of 5 stars
Set up went well but many problems later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team was pleasant and helpful but one of the techs (he seemed to be the lead tech of the pair) kind of rushed me through a tutorial with the new remote and used lingo I didn't understand. After they left I had trouble with it. I HAVE BEEN UNABLE TO ADJUST AUDIO LEVELS EVER SINCE. Very frustrating. In addition, none of my Heos speakers in my home are working any longer. No idea if the TV install affected the speaker system. I can't even get my small JBL speaker to operate. I have had to schedule another Geek Squad appointment to figure out what happened. I'm older and low-tech and I pay for/rely on tech savvy teams to set things up carefully, check that they're functioning, and patiently walk me through operations. Very disappointed this time.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 5 out of 5 stars
EXCELLENT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.David was professional and was very patient with answering our questions. We hope to work with him in the future.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great experience everything was taken care of very professionally and explained in detail
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
eet up TV/Internet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once the job was completed, everything ran Normally A+
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad people are knowledgeable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My technician was helpful to me and my setup for new TV. He also helped me move another TV and tv stand for me.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
PROFESSIONAL, GREAT SKILLS, QUICK & CLEAN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so impressed with everything I showed them by giving them a very deserving large tip..
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
GOOD WORK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE SQUAD WAS GREAT, MAKING SUGGESTIONS AND ANSWERING ALL QUESTIONS
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad foils stress again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents set up my new Fire TV and checked compatibility with all my devices.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They unboxed, assembled, and set up my samsung 65in. q90t. They did a good job.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
All I have to do is turn it on.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tech was very friendly and helpful. he was finished with the project in no time. works great, no problems
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Good job installing our new television set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good job, guys. On schedule and well done. We’re happy with your work.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Good service. Came out on time and did the job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent connected my new TV to the antenna. Everything is working fine.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad was both professional and friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy personnel installed our Samsung tv with precision and courtesy
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Not worth it for me!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In my view, not worth it for me. I can. with the help of my brother, do the same thing. I can do it when I want, and in a neater, less messy, way. I can take my time and make sure it's set up just the way I want it. I can look through the on-line owner's manual if I have any questions, or go to YouTube if I need an expert advice....all for free. Saved a bunch of money:)
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friend