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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 751 Showing 15,001-15,020 of 18,776 reviews
  • Rated 5 out of 5 stars

    Quick & Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech arrived and set up the entire home theater in less than 2 hours. No problems with the system afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was great as always very polite great customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This team was so helpful in explaining things and answering my questions. I feel they were excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast and efficient installation service, and timely provided.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed my TV correctly!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent mounted my TV properly and helped attach all my other equipment to this TV. They were also very knowledgeable about the features of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was great helping set up for my 83 year old mom

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    REALLY NEEDED GEEK SQUAD!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked that geek squad called me a few times to keep me posted concerning their arrival. I would never have gotten my TV and accessories working properly without their assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed answers and reccomendations.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had along list of questions and got answers. And I got the answers. Very successful results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers were efficient, friendly and cleaned y

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installets did a super job mounting my tv and soyndbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed and setup my television like a professional. Job well done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael Ick - As usual, excellent & efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael Ick took care of my husband's printer and now that printer is behaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional and efficient, and did a good job of explaining all the "bells and whistles."

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very efficient and effective and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to pay for the service because smaller than 55" TV but worth it for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent that did the install was vary good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent assistance, adapted to our particular needs and situation, without fuss or complaint.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation was quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my TV and programmed my remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad set the TV on the stand and hooked up the receiver and speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a great job also very clear operating instruct

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job don’t remember his name but lives in Piedmont S C

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents replaced a defective tv. Excellent customer service!

    I would recommend this to a friend