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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 752 Showing 15,021-15,040 of 18,776 reviews
  • Rated 5 out of 5 stars

    Courtesy visit advised me product not suited for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was canceled after he advised booster would not do as desired

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb service and quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Geek squad over the past three years and have always been very satisfied with their support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    larry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did a great job and knowledgeable and helpful staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an amazing job hooking everything up and took the time to explain how to work everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Sqaud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wat a great knowledgeable set up team. Super appreciated!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very professional and friendly. I’m so glad they walked me through my major TV upgrade!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought television with them and set it up and programmed it to my specs. Did a great job, fast and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv is great and the geek squad great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was worried the wires were going to show. he had a cover that I just painted today and you would never know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent...............................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad techs were professional, punctual and friendly. More importantly they installed my tv mount and it looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New 75 Samsung

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guy was very helpful. Made sure everything was working right and rcplsinrfnjoymsuper!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    TTech is big disappointment/Kurt was GREAT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed on 12-8-21 & was working great. Morning of 12-9-21 when we tried to turn on the TV it was not working. Spent over 1/2 hour on the phone with Total Tech only to be disconnected. Called our salesperson, KURT MANNING, who volunteered to come out to the house & fix the problem. Special thanks -- 2 thumbs up & 5 stars for KURT going above & beyond for the customer!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, always there to help couldn't imagine fixing it with out them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly, and knowledgeable about my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You answered quickly and efficiently

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was very helpful and I will call on you guys anytime I need help, thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was worth the money to setup this TV using the Bestbuy install team.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV CONNECT & SET UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TECHNICIAN set up the TV/projector perfectly, would highly recommend this technician for any Geek squad job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job installing my TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After installing my TV, Geek Squad members insured everything was connected and working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Demetrius, Brandon and Mike were terrific. Really

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected my TV, re-programmed the remote and connected all to the sound system.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    This was a small TV and I was able to install it m

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a small 24 inch TV for my bedroom. I just plugged it in and called WAVE to set it up for cable.

    I would recommend this to a friend