Explore the latest Back to School techShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 762 Showing 15,221-15,240 of 18,776 reviews
  • Rated 4 out of 5 stars

    Technician did a good job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was very knowledgeable and technical. He was friendly and efficient. I did try calling a couple days later to help with a problem. He did not return my call

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not well setup as required. The wall jack are far away from others

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Buy Tech Christopher did a great job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy Tech Christopher did a great job repairing my Samsung 65” 7 tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new 65inch tv setup

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad installed tv and took time to calibrate tv to surround sound sounds great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tyler

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very efficient. The job was well done and I am very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DVD Services

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my DVD player without incidents and it works fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great performance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team of 2 people came in and installed the TV mount in no time. Recommended for professional quality work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV connect & setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were great at connecting all of my in home devices and made sure all worked properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that came to set up my tv was awesome. Very was professional and very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and pleased with service! Very pleased with installation.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Scheduled del date never happened as planned

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After waiting for the tv since 7am finally at 1:30 got a call telling me the tv was not at the store, the call was from the subcontractor and not from the store. That tells me that Best Buy doesn’t know what is going on with their stores. Had to wait another two weeks for delivery! One of the supervisors in the store Joe worked with me for final delivery, that being said this should not have happened. The geek squad was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job installing my TV.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was professional in every way. He did an excellent job installing my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV I got is awesome! From Brad helping me pick it out to Geek squad hanging it was all easy & awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my tv quickly and on time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my Tv and connected all the devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and easily.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV Connect and Setup Services were speedy and thorough with no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV installed and connected to most of my devices well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up went smooth, technician was polite and explained everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good service with quick response

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents arrived promptly and quickly solved the problem, courteous and respectful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good customer service!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great added package... Received value for my money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Geek Squad, everything works as before

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geed Squad techs very professional, explained the installation process, all works great.

    I would recommend this to a friend