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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 764 Showing 15,261-15,280 of 18,776 reviews
  • Rated 5 out of 5 stars

    always great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents are always polite and we;; informed. It is always a pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work fast and efficiently and answered all my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation was a day late,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work was professional. Appearance for work was a day later than scheduled, disrupting our personal schedules.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another GREAT Experience with Geek Squad! Definitely the way i will go again and again in the future!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the appointment options and the ease of communication

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, nice tech, set it all up for us, showed us the ropes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recommended by the best buy team for the TV I bought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad rep was wonderful! Very helpful and informative---gave me ideas I hadn't considered. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent assistance from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was extremely knowledgeable and helpful in setting up the TV with our surround sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent connected smart tv to internet and got everything working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV HOOK UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IM SO GLAD FOR THERE HELP .THEY ARE THE REASON I GO TO BEST BUY THANK YOU GEEK SQUAD.GIVE THEM A PAY INCREASE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad installed my TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and knowledgeable. Quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was fast in connecting the TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung TV was delivered and put on a cabinet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technically speaking the providers of service were ontop of of every nuance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best crew ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast... courteous....knowledgeable....great communicators. Thank You!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad stole my TV and devices quickly and pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed all my devices professionally and quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a perfect job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not go anywhere else The geek quad knew exactly what to do Samsung is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They installed my tv and hooked up all my ancillar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went beyond wonderful. Super service, super polite and a great job,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick.Fast. Accurate.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my Dad and the install was flawless. He enjoyed their visit and was quick and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy hooked up tv and Bose speaker only problem universal remote won't work all auxiliary equipments

    I would recommend this to a friend