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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 765 Showing 15,281-15,300 of 18,776 reviews
  • Rated 5 out of 5 stars

    Reviewed how to use the features on my new Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great service. The tech was friendly, informative & very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men who installed my equipment were neat, professional and answered all of my many questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic customer service very professional did a wonderful job explaining how works

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product, very good service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad, Jack and Jacob were wonderful. very helpful!!! Professional!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my TV & Sound Bar with no issues. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squard men were very helpful, excellent in there job performance, and very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though I didn't have to connect the new TV it seemed to be very easy with Geek Squad doing the setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My TV was installed quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was left satisfied. The TV was mounted as I wanted it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I've used Geek Squad they were great and very professional. They are the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very good and did not take long at all. The television works great and it looks so clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and wifi set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time. Surprisingly quick and minimal to no mess. The techs were very knowledgeable and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guys were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was very professional and the guys were very knowledgeable. Very pleasant experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was excellent in getting the actual work done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were here on time and had me set up in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service with a smile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service the first time. They were real pros and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SQUAD !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have great trust in the Geek Squad and will continue to use and consult with them for my Best Buy purchases !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome installation guys, they did a superb job, highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad person (Allen) that came to set up the tv was very nice and answered all questions that I had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were courteous and made sure we understood everything before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad = High Performace Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, conscientious, and knowledgeable. They know their stuff.

    I would recommend this to a friend