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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 769 Showing 15,361-15,380 of 18,776 reviews
  • Rated 5 out of 5 stars

    Projector mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the projector properly and nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy/Geek Squad TV mounting is a great service because the people are punctual, respectful, and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Geek Squad in the past and it goes without saying that I would continue to use them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent team!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very professional and did a thorough job and gave afull discussion of the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had great communication, great work. They were on time both times they had to come to my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Agent very neat and extremely efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Full service?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They unpacked and put up my tv but they didn't bother to program the remote.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv's working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup awesomely, done professional!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our installer was very helpful and efficient. I would recommend him and would use him again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered and set up my tv and hooked it up to the devices. Everything worked perfectly when they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad are all knowing..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad installed my T V and receiver very short time, and did it right...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went very well. Set up was quick and very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, efficient, thorough, well done. Great experience!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Installation of TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He got sound & Picture on the TV and connected the DVD player and that was all. I didn't realize that there was much more that needed to be done, such as signing into my Samsung account and setting up Smart TV features etc. I feel like the installation was a ripoff. Disappointing, because I have been treated very well by Best Buy for many years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE PEOPLE THAT C AME OUT TO SET UP THE TV DID A GREAT JOB

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV delivery and set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and respectful. explained how the tv works using the different remote controls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and detail did a great job hanging my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend everyone to have geek squad to install the tv and mount and the price is vey reasonable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They packed up the one I was returning and set up the new tv. Quick and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set my new TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents arrived on time and were professional. I highly recommend them!

    I would recommend this to a friend