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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 770 Showing 15,381-15,400 of 18,776 reviews
  • Rated 5 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a good job, but arrived late to mount the TV into the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rules.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up went quickly and very knowledgeable tech resulted in a smooth operation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad excellent! Forget third party install!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was good on it's stand! Agent's could of demonstrated the new tv more!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, efficient and knowledgeable service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installers were of the utmost professional quality - on time, efficient and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value and great service from knowledgeable staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our TV's

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He took time and did a great job. He made sure we understood how to work things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great store to buy from

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt delivery, easy to buy and price protection for items purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I appreciate it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very communicative and got the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice for my bedroom TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech Bret did a great job of setting up and was very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team came early! They were courteous, quick and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maury

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was very knowledgeable and set the tv up in quick and professionally

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very quick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were so quick that I barely had time to ask them questions about the TV. If you don’t understand something, ask them questions. I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    couldn't have been any happier!! The guy was so nice and helpful, he really deserves a raise!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and helpful as well as efficient. Quite polite also.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a tv and a fire stick. Told sales agent, Matt, that I needed tv installed attached to my receiver & its speakers. Also fire stick attached to second tv. Jon came only to install tv. He tried to attach it to the receiver but it doesn't work correctly. The receiver has to be shut off to hear the tv. (The receiver comes on when you turn the tv on.). He also disconnected the cd player. Jon said I had to pay extra for that - not told by Matt. But when I turn the 2nd TV on, it connects to the Internet but a notice on the tv screen says "we are unable to connect to the network currently, but we will keep trying. Please make sure your Internet service is functioning properly.". But it does connect to the Internet. BTW the notice is about 16 inches wide and 4 inches high. Will you be responding to this?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and furious set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew set up the unit and walked me through use. They also explained the warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a very neat and complete job installing our new 65" tv. Very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV in no time

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are quick and answer all your questions about the service and products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional installation, explained all the features of Sony TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    verry good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes very good the geeks have halped me many times with my cell phone and my dest top pc

    I would recommend this to a friend