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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 772 Showing 15,421-15,440 of 18,776 reviews
  • Rated 4 out of 5 stars

    Great install needed more time with them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that did the install were very professional and polite. I just needed more time with them to show me remote capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They tried their Best Buy efforts to resolve the issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tommy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad and total tech delivery and installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ocala Geek Squad, the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had two guys who has been with Best Buy for many years. True professionals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65” TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were good and fast. Job done quickly, nice guys as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service men were exceptionally polite and extremely efficient. Highly recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent staff..great install.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    team arrived on time and were very thorough. couldn"t be happier with the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks were wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No muss, no fuss, everything hooked up correctly, on time and very personable staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    setup and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time, installers were polite and install and review of features were perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The connecting of the new T.V. was clean.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a masterful job, the T.V. looks great and the extra equipment is hidden in a cabinet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed in-ceiling speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed my speakers wonderfully! Everything looks great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad guys were very professional and courte.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys were great. Very friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    so-so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes forever and a day to get the correct geek squad person over the phone. Once you get a person they are very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek BB people are AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were so pleased with the guys that worked with us. They are friendly and good at what they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely pleased with technicians. Very expert in their knowledge. Very friendly and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my remote correctly with no f

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Polite and knew what they were doing. And fixed the problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my TV perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up my TV and devices perfectly! They worked quickly and expertly!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This installer did a great job and showed how we were shortcut by the first installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and knowledgeable . In addition, very pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, such a good picture, easy to oprerate. amazed how clear the picture is and so life like.

    I would recommend this to a friend