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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 773 Showing 15,441-15,460 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality serice at an affordable price. Service was timely and technicians knowledgeable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    geek squad incomplete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes they did install my TV but they did not tell me my present router was to old to handle the signal. Thus we are having trouble with the TV keeping a internet connection. I think I needed a new router. I would like to get a new one so we won't be having this problem with our old router. But I don't know exactly what I need and how to hook it up. Please help Mr. Geek squad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my DVR and connected it to all myTVs

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install went smoothly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial set up went very well however a couple of issues developed later on and had to have someone come out and fix. Everything's been fine since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were prompt, nice and took the time to explain every detail of my new system. Wonderful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was actually a subcontractor that set up my TV but he was a nice guy and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and courteous setup. They arrived on time. They were also very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great techs I had chris and dale set it up fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the techs chris and dale set up my tv really fast and talked me though everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    done very good. showed us how to use the smart part of the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected the TV &explained all the Features. Did a Great Job!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tv setup and connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job and highly recommend it to everyone. Enjoying very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my TV as requested. Very professional, respectful, and personable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up my Samsung tv with everything else I have. Very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents delivered, set-up and explained use of controls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always excellent, professional and competent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, polite, and efficient. We love Geek Squad employees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service. I would recommend them.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. They were accurate and timely. Courteous also. I would recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent service and technicians were knowledgeable and Speedy and everything works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did both a quick and great job on the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm am very happy with the instalation crew.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew were very promo, polite and very professional. They did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv. Picture quality is exceptional. Set up was easy.

    I would recommend this to a friend