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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 784 Showing 15,661-15,680 of 18,776 reviews
  • Rated 5 out of 5 stars

    Awesome Geek Guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very impressed with our "geek" Ron who delivered and installed my new Smart TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was good and price seemed fair but I am un-happy with the wall mount as it does not tilt enough to allow you to see behind TV to make or remove connections.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It Took A Geek Squad Member To Do It Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Against my wishes, Best Buy sent a contractor to do the install. I had to schedule a 2nd visit by the Geek Squad to get it right. Overall, I am satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad guy was really patient with my ?'s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He answered all my questions and solved my issue in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    everything went great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reuben was friendly polite and explained everything that he was going to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All service done at both houses, the people were great !!!! This was the best service thus far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasant and quick service. Professional and informational.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very polite and ensured job was done perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the bomb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was fast, courteous, and technically superior.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very professional and friendly. Knew what they were doing and did it quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They worked thru complications with alacrity.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad was aware of my confusion and made an instructional video for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. All the help I needed. Thank you very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was easy to set up..really didn't need anyone to do it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice, great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up exactly as scheduled, very thorough with explanations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time and completed the installation as promised.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed movie screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional & quick. Answers my questions courteously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quality installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job and carried off the unneeded packaging

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted my TV and connected new cables. Program remote. Efficient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Quick and Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed a set-up my new 75" TV quickly and professionally. They were very courteous and made sure everything was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Buy employee that helped us was very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy employee really knew what he was doing and did a great job on our unit.

    I would recommend this to a friend