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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 786 Showing 15,701-15,720 of 18,776 reviews
  • Rated 3 out of 5 stars

    Come get the BOX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was quick. BUT now there is a problem... They left the box for the TV saying they will be back in 30 days. If there is a problem within the first 30 days with the tv they would need the box to return the tv. GUESS WHAT?? Nearly 2 weeks past the 30 days and I still have the box.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is an excellent choice for "getting things done" and done properly. Use them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First timer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad come out and set up my t.v. would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connected my TV to my surround sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They figured out how to connect my TV to my surround sound very quickly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Work was good. delivery awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to reschedule delivery 3 different times. The tech was excellent in setting it up once it got to my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    well worth the money for installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the installer was early, completed the work quickly, and was pleasant and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very efficient agents set up my TV and all the devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very helpful.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad folks were very helpful and reliable. I felt very comfortable with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job, as usual, in performing their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service was excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and quickly got the TV up and going.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy installed my tv by himself-he was very professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was able to hook up my tv and set up the wifi to my tv i was pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was on time and explained the issue to me. He made sure everything was working before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents paced the tv and mounted it with all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techs were timely & courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were knowledgeable and great with their explanations of how everything worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On-time and no wasted time!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installers were prompt and worked like beavers to complete the set-up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is great, they installed 2 TV's on my walls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went smoothly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time installed very quickly and made sure I was good with setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought in the house took the tv out if the box and hooked the necessary cables and made sure it was working properly before leaving and also took the empty boxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you will always choose you guys you were prompt on your time professional and detailed

    I would recommend this to a friend