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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 787 Showing 15,721-15,740 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much faster than doing it myself. Made sure I knew how to use different features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfactory TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was set up and connected to other equipment without issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nico and Matt were great!! They set my New TV up and recommend ways to improve my WiFi

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aaron with the squad came out assessed the problem with our projector, then fixed it like a boss.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery arrived on time and the person was very professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy Lifting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was great. They took my old ancient tv away, and hooked up my brand new 55" smart tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    He did it fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did it so fast. But at least he has something to sell us about the HDMI. We don't have to go and buy it at the store. Good job to that person. He is ready.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service. Always have had with geek squad installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb. He took his time, he explained everything and he took all the boxes with him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my Netflix & disney+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and very patient with a non tech person. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed headphone capability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks figured out how to connect audio components so I could direct TV sound thru headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad checked out my oven.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They will return next week and change a part. I'll send review then.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team from Timonium Geek Squad did an outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, knowledgeable staff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very courteous and polite. Efficient and very knowledgeable about Tvs and home theaters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These people are good !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, answered every question and were very helful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad on point

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was connected, but some services not completed, i.e., the WiFi and size of picture screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time and setup the TV. They were friendly, professional and did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was very professional - I would recommend this to anyone purchasing a TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Remote usage difficult to master.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup fine. Geek Squad agent very helpful in setting up "smart TV".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough about the quality and service of the Geek Squad team that did our tv install.

    I would recommend this to a friend