Customer Ratings & Reviews

Two BBY GSP staff, came out and did a great job at getting my TV working again, just by adding the updates. I think LACEY has locked down, the understanding of how to trouble shoot any issues and get them resolved. Thank You Lacey

They were fast . In and out under 30 mins. I would recommend again.

The agents did a good job setting up my equipment and were pretty swift and informative. Wish they would have bundled all the remaining loose cords and wires behind the TV tho as it looks like a mess. They also broke one of the shelve brackets when setting up which was sort of fixable but only temporary. They could have ordered or replaced the bracket but didn't. Other than those two hiccups, the setup was very quick and the guys were very polite and outgoing. They also cleaned up all the boxes and whatever was left over.

Great setup. Dan came in and went right to work. He is very knows what he's doing and is very nice. He answered any question I had and showed me how to make changes with my sound bar if needed. This is the second time Dan has done a setup for me and really recommend him.

He was knowledgeable, efficient and very nice. He was very professional and informative. Grest service

Geek squad did a great job mounting and setting up my tv. Showed me how to use the TV with the remote it came with. Which is what I wanted because I wanted to return the cable box to the cable company. Saving 11$ a month. They were fast and thorough.

The Geek Squad had to work in tight quarters with my entertainment center, but managed perfectly. He also recommended a programmable remote which has been awesome. So much easier to work with than my previous universal remote. Plus he was able to get my old but still functioning well multi disk Denon CD player connected via the remote, so I could return the new multi disk CD player I purchased - which more than offset the cost of the programmable remote!

Stephen Franklin was the best. He put it together in a timely manner after checking to make sure it was not damaged in the shipping process. He and Koby cleaned up the foam and loose paper. They removed the boxes.

The Tech rep was on time, he assembled the equipment as required and took his time explaining to my parents how the system functioned. He answered all of their questions in plain easy to understand language and removed all of the shipping materials and the old equipment.

Very easy process to get my big screen TV set up by Geek Squad techs. They are very helpful and answer any questions that may come to mind.

The agent arrived ahead of schedule installed the TV and provided instructions to my 94 year old uncle. He was very polite and professional.

Tom was the best installer we have ever encountered! Professional and friendly but very thorough with all aspects of the install. Answered questions , Gave recomendations which we instituted with great results. Respected our home and took all trash . Thanks Tom!

Great picture quality. Voice commands and overall ease of use.

If you have some experience setting up TV and components this is something you can probably figure out on your own. But if you have had enough fun doing this sort of thing for a lifetime, let Geek Squad make it easy for you. This is the third time I have had Geek Squad do TV and component setup and it saves me an afternoon or a day of tedium getting everything situated and working to my satisfaction. If you have the money to outsource this, do it.

I love this tv. Everything is perfect. Great sound and picture. The geek squad did a wonderful job setting it up and answered my questions. Matt Brady and his helper were patient and helpful.

Excellent communication and quick set upo. He was amazing at teaching us how certain functions actually operate. Can’t recommend this service enough! He did mention that this service would be phased out.

The agent was professional and quick installing in tv and connecting to cable service. Also very clear and helpful in explaining the new tv screens and remote. Highly recommend the Geek Squad based on this agent.

These two guys had to throw themselves into the breach to deliver our new TV when the original delivery guy fell ill, I was just recuperating from surgery when the old TV quit so badly needed this one, and they made a special effort to get it to me PDQ. They worked very hard and very late into the evening to get it done.

I am a senior citizen and know just enough about today's technology to make me dangerous. So when my 10 year old Panasonic Plasma television went out, I relied totally on my local Best Buy sales staff and their Geek Squad and they did not disappoint. The Geek Squad removed my old TV and set up the new one. They wore masks, put coverlets on their shoes and were very respectful of my residence. They even arrived early. Tyler, the leader of the 2 man team was terrific and deserves the highest praise. The only problem with the installation was my receiver. Although state of the art 10 years ago, now it is not compatible with my new 4K set. Tyler recommended a couple of 4K receivers that would be the best suited to my needs. The bad news an unexpected expense (which wasn't too bad thanks to over 10,000 points from the TV purchase). The good news the Geek Squad will be back to complete the installation. I highly recommend the Geek Squad and their extended warranties.

The two men from Geek Squad came and set up my TV and connected it up to all the services, so that I could use it completely. Helped me to program everything in with Google home, and took the time to show me at least the basics of how everything worked. Very friendly and excellent service. I highly recommend Best Buy and Geek Squad for TVs.