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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 790 Showing 15,781-15,800 of 18,776 reviews
  • Rated 5 out of 5 stars

    looks great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just installed yesterday, but it sounds great. Will hang on wall later

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad are always professional and knowledgeable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad survey installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv cable box is not set up need to give xfinity a call to boost up the box but still doesn’t work got sent another technician to come here and rewire the wire cable than link back up to phone line. They did teach me how to use the remote but not as good as the technician installment. However, I still need to give credit for installing to tv standard and hook up the tv.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad experience was great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad members were great. Knowledgeable and technically competent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job love Bestbuy mike was great very good at what he does

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. Extremely knowledgeable. Courteous and gave good explanation of functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very talented people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A man and women team that work very well together. Very happy with this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very helpful and polite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She arrived on time, helped set up the device and trouble shot the problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were friendly and helpful. Set everything up and made sure we understood everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went over and above

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were on time, courteous and showed me everything I needed to know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was perfect, they made the color jump off the screen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job on installation and answering questions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. Very helpful and patient with my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was suspect about buying, but Trevor really put in the time to ensure everything was perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T v

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Answered all questions...polite...arrived on set hour

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad assembled and connected our TV and components professionally and quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was set up and working in a few minutes & reviewed by agent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the personal at home support service - its changed my life and stress level!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad did a great job

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time, fast and efficient the set up was flawless. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ++ Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great professional installation. Easier for me to get the Geek Squad than to do it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The use of my TV is so much simpler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris did an excellent job of installing my TV system and it is so much easier to use.

    I would recommend this to a friend