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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 798 Showing 15,941-15,960 of 18,776 reviews
  • Rated 5 out of 5 stars

    Wonderful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were extremely professional and knowledgable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic interaction with installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Focused on providing great knowledge and education of the installed product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a great job! Glad to have them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful service for installation and set up of my TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chris was very respectful and clean with both

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv’s were mounted correctly and done very professionally!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they soled my problem fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek sqd.was very professional & solved my problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The delivery team got it to the place I wanted it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery to the unreachable place was made possible by the delivery person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    they where quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad was very efficient and very polite .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher was the best! He installed everything and explained all to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv. Installer great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes. Good tv. Best Buy installer did great job. Wouldn’t even accept 20-dollar tip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great knowledge about the product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs are very informative about the product. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin was an excellent technician and Samsung always makes a great product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original delivery date was cancelled without notice and then we had to try to get a later date.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks Geek Squad! You are the Best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to the Geek Squad, I am enjoying my favorite shows again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected my sound bar, satellite box, and my sony tv all in one controller. love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompted n fast service. Knowledgeable. Installed was on time and picked up after himself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy with the installation process. It was done with care and quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great like always, had the answers and got me fixed up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything went well, I love my new Television!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was brought in on time and everything went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CONNECT AND SETUP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GUYS DID A GREAT JOB WITH THE TV CONNECT AND SETUP. ANSWERED ALL OF OUR QUESTIONS.

    I would recommend this to a friend