Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18756 reviews
(18,756 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
New Smart TV Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad guys were very knowledgeable and competent. They installed and setup a new Sony 55” smart tv and relocated und hooked-up 3 other tvs. Worked quickly. Everything worked perfectly. Except they did not connect new tv to our attic antenna. We did not discuss this so we were not aware that antenna was not connected. This was not a big problem and an easy connection.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Delivery and installation of 70 inch TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After the 3rd try the agents delivered my TV and installed it to make sure it worked
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
GREAT JOB!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The men showed up on time, hauled out the dead tv and installed and set up the new tv in short order. Painless and easy for me making the paid for services totally worth it for an old un-tech knowledgeable geezer like myself! THANKYOU GEEK SQUAD, THANKYOU BEST BUY!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents was professional and knowledgeable and so helpful placing this item in my home Jho he’s awesome and his assistant for this job that day made us so happy.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Excellent customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, quality installation of my 77” TV. Answered all my q and showed me how to use everything.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just love the TV geek squad was very professional !
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Sony100
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a large 100" screen TV. To ensure the TV been setup properly without any issue, the delivery team come with two truck and 5 people to help set it up. Thanks a lot for the nice team work and they also provided professional and excellent service. They also provide valuable TV and Apps setup advice after the installation. I definitely give them a thumbs up and ***** for the good job they have done.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Wonderful 40" TV. SO GLAD WE PURCHASED IT.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PERFECT TV. Picture is crisp and clear. Fits perfectly in our Den furniture hutch.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Excellent job by Geek Squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One agent showed up and he was running late he called in for help in the end I had 5 geek members who did an awesome job setting up my TV and the rest of my system!
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad So Effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Mounting TV instead, so much easier to clean and the pictures is 100% clearer.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
The installer was wonderful. He did a great job!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The installer explained all the features of our new set and how the TV would interface with our service provider and with Amazon and Netflix. He took time with us and did not rush so that we had a thorough understanding of how our smart tv works. We love the set and have had no problems operating the system. He also showed us how he connected our DVD player.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Jill. Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.
Rated 5 out of 5 stars
Great TV wall mount performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great team work, very professional and considerate. Will recommend to anyone
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Yes. Very timely
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a great job. Very friendly and helpful with any questions I had. Will use them again soon.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
It went well.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup went well and all my questions were answered.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Incredibly easy and respectful / polite! Recommed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents came in and installed my TV quickly and quietly. I work from home for a living and I barely heard them. Was very surprised, as other companies have made a mess of the place before. They didn't even get any of the styrofoam on the ground. I was surprised! Very good service and will be using it again.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Courteous, Efficient, Respectful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a very favorable impression of Kayla and her assistant who delivered and installed our 65” Samsung Q60. She gave us a heads up the day before scheduled delivery, and provided us with status updates of progress or delays related to travel to our destination. Gave us a call when they were 15 minutes from our address. They wore booties over their shoes. Brought the TV down to our basement, unboxed it, placed it and got it up and running. Collected all of the packaging and took it with them. Yes, I would be inclined to use the service again.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad was very efficient and knowledgable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my 77" television connected my sound bar very quickly and were very pleasant and knowledgable
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Wouldn't consider ever doing this without geeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service with delivery and setup plus there very knowledgeable and professional ,took us through the all settings and different optoins we have . couldn't be happier with our tv and the whole services.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Insignia 43" TV Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation and explanation was to the letter...excellent installer.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 4 out of 5 stars
Have not used Geek Squad Appt.7/11/23. Not sure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent brought my TV in house and plugged it in. Did not have to hang it or install it.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friend
