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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great Job Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my 75 in TV quickly and with minimal disruption. They are clean and through and hauled away the old one. Very certious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV wall mount performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team work, very professional and considerate. Will recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garlen is the man exceptional service tech specialist solved issues having w/ sound resolved it. Very satisfied w/ both techs. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insignia 43" TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and explanation was to the letter...excellent installer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did fabulous!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were absolutely fantastic!!! Were very helpful, and friendly, and did a fabulous job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad earned five stars

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative did an excellent job in hooking up my tv and showing me how to use the controls. He cleaned up after he was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men showed up on time, hauled out the dead tv and installed and set up the new tv in short order. Painless and easy for me making the paid for services totally worth it for an old un-tech knowledgeable geezer like myself! THANKYOU GEEK SQUAD, THANKYOU BEST BUY!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Set Up Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had recently purchased a new 55” 4K flat screen TV and needed the set to be put together and programmed as my older set it was replacing was definitely older technology. The technician arrived promptly and was polite and professional The “Agent” was obviously experienced as the setup was completed without incident. She also answered all my questions and left a contact number for her specifically should their be any issues after the programming was complete. A pleasant experience from Best Buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It went well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup went well and all my questions were answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad awtup my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gerk Squad were very professional, quick & informative!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, quick installations-as on table top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is at service desk employee didn't want to make a copy of my concerns- and didn't install the photoshop elements software I had purchased and only installed photoshop, which cost a lot less. Then when I came tp p/u my computer, the guy had no idea about the software program I had purchased digitally. OH this is about installing my 65" Samsung 8K TV. Service was excellent, they were quick and showed me short cuts with my remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    86 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size,, great picture… Looks great in our living room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredibly easy and respectful / polite! Recommed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came in and installed my TV quickly and quietly. I work from home for a living and I barely heard them. Was very surprised, as other companies have made a mess of the place before. They didn't even get any of the styrofoam on the ground. I was surprised! Very good service and will be using it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trust. Sony &. Best. Buys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Best buys & Sony excellent sound out of the TV even though I use a receiver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick and Brandon of the Greek Squad did an excellent installation of our New LG TV. They were very professional and knowledgeable. They took extra time explaining not only how our system operates with our cable box, DVD player and Roku player, but explained what the term "4K" and "Streaming" mean. My wife and I had heard of these terms but really didn't know how they worked. They were Great examples of what service personnel should be. I highly recommend the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was quickly done. The features of this TV were well explained.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Have not used Geek Squad Appt.7/11/23. Not sure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent brought my TV in house and plugged it in. Did not have to hang it or install it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for the money..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys set tv up. Explain everything how work works…

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is so helpf

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents took time to help me connect my app to my new Google TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alittle pricey for a stand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alittle expensive. The stand is nice though. Just thought the tv would have a stand

    I would recommend this to a friend