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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 802 Showing 16,021-16,040 of 18,776 reviews
  • Rated 5 out of 5 stars

    geek squad always is amazing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would always recommend them when I can. So far they always have done a wonderful job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents mounted tv fast and made it look really easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad installed two 65 inch TVs fast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rico and Chase made sure both TVs were running and showed me the TVs features. They answered all my questions and were on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad person had TV connected to CD and DirecTV box

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kenny, as person, has been great. The issue is, it's been 2 mths since my 75" TV broke...and there's no replacement, no news on the next step, everything is in the hands of Samsung. So, kind and knowledgeable service, but no action.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased with service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was efficient and gave me basis instruction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and professional setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt that the installation and quality of my purchases are well worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Guys were good. My hardwood floor was scratched.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed TV fine. But, my hardwood floors have 2 deep scratches in it from where the large tv box sat and was moved across the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup team was great. In and out fairly quickly, friendly, and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technicians were on time and installed the TV very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems - great service - Geek squad is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup my Chromecast quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did an awesome job installing Chromecast on TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This couldn't have been any easier. Agents are very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were friendly, took their time to ensure I was a happy camper with everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High Respect for Skills of Others

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He knows what he is doing. Polite and doesn't put you down when you ask questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung 65 inch Television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my television with care and setup my remote and devices correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connection was done satisfactorily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connect work was performed by an independent contractor in short amount of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solved problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technical representative was knowledgeable and answered questions regarding service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job. They worked quickly cleanly Perfect all around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents are professional and quick always a pleasure.

    I would recommend this to a friend